Step 1 of 5
Your business
The basics we need to set up your TradieChat assistant.
Business name is required
Leave blank if the same as your business name
Trade type *
Plumber
Electrician
Both
Other Coming soon
This is how the chatbot introduces your business
Customer-facing number
For lead notifications
Optional — also alerted on urgent leads
Optional
Optional
Optional
Customer-facing
For weekly reports & admin
Link to your Google listing
Your honest edge — family-owned, 15 years local, same-day guaranteed. Used when customers ask "why choose you?"
Insurance confirmed? *
Yes
No
Visual identity
Used for buttons and accents in your widget
Logo Optional
Upload your logo
Optional — upload your logo and we’ll add it to your TradieChat page. If you skip this, we’ll use the default TradieChat banner.
PNG, JPG, JPEG or WebP · Max 2MB
Step 2 of 5
Service area
Where your business operates. This controls which customers the chatbot can help.
Describe your normal service area in plain English. Use broad regions, suburbs, or boundaries.
Optional — list any areas you normally avoid or do not service.
Approximate travel radius in km. Leave blank if you only want named areas used.
Step 3 of 5
Hours & emergency
When are you available? This determines how the chatbot routes urgent enquiries.
Business hours *
Set open and close times — or mark closed
For Saturday emergency-only, mark Saturday as Closed, then set Emergency callouts to Yes below.
What should the chatbot say outside your hours?
Emergency callouts? *
Yes
No
How should customers reach you urgently?
Step 4 of 5
Your services
Tick the services you offer. The chatbot will only answer questions about services you select.
Gas fitting services?
Yes
No
Separate with commas — the chatbot will let customers know politely
Fixed-price quotes?
Yes
No
Sometimes
Commercial terms
Payment methods accepted *
Tick all that apply — customers ask this before booking
EFTPOS / Credit card
Cash
Bank transfer (EFT)
Invoice on completion
Online payment link
What guarantee do you offer on completed work? Customers ask this before committing.
Step 5 of 5
Preferences & notifications
How should your chatbot talk to customers, and how do you want to receive leads?
Chatbot personality
Tone of voice *
Friendly
Professional Coming soon
Direct Coming soon
Put each rule on a new line. Guides the bot to avoid volunteering fixed-price or fixed-quote promises in pricing answers, and it already stays conservative about same-day, call-out timing and guarantee claims. It won't override services you've configured, such as emergency or after-hours availability.
A short trust point or key message shown on your client page. Example: Family-owned local business, 15+ years experience, licensed and insured, fast response across Bunbury.
Your FAQ chips *
These become quick-tap buttons at the top of your chatbot. Fill in your real answers — minimum 3 required. Blank slots won't appear as chips.
0 of 6 answered
Please fill in at least 3 answers
Call-out fee
Do you charge a call-out fee?
Response time
How quickly can you come?
Licensed & insured
Are you licensed and insured?
After-hours
Do you do emergency callouts?
My suburb
Do you cover my area?
Fixed price?
Do you quote upfront or charge by the hour?
Lead notifications
Standard lead notification *
How should we notify you when a regular lead comes in?
Email
SMS
Both
Urgent lead notification *
How should we notify you for urgent/emergency leads?
SMS
SMS + Email
Confirmation *
I confirm the information above is accurate and I understand it will be used to configure my TradieChat assistant.